Shipping Policy

Standard Shipping: $5.87

Express Shipping: $20

*Free-shipping for order over $65

Max Muller has fulfilment centres based in the US, UK, Europe & Asia allowing faster delivery times worldwide.

We're proud to offer worldwide shipping for all orders. The typical delivery time for standard shipping is 12-20 Business Days and express shipping is 3-11 Business Days 

*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.

We cannot guarantee Saturday delivery. You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the courier.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering max-muller.com and if you have any questions, please don't hesitate to contact us via: hi@max-muller.com